Orders will be shipped via UPS Standard Ground unless other handling is requested or deemed more economical. QuadMed will pay standard ground shipment costs on all orders over $150.00 for any shipments delivered within the continental U.S., except for oversized shipments or those exceeding weight limitations. For oversized shipments and those exceeding weight limitations, standard shipping rates will apply.
Any order under $150 will incur a $14.95 shipping & handling fee for shipment delivered within the U.S. Actual shipping rates apply for any orders going to Alaska or Hawaii. For all resellers, freight will be prepaid and added to the invoice. Shipments will be made to business addresses only.
There is a $2,500.00 minimum for orders placed for delivery outside the U.S. International orders must be prepaid via wire transfer. Receipt of wire transfer is required before any shipments are made on the order. If the product(s) requires a Medical Authorization document, it must be submitted in English and received prior to product shipment.
Written authorization must be obtained prior to returning merchandise. All returns should be sent back within 30 days in new, resalable condition. Returns are subject to a 20% restock fee. Merchandise held longer than 60 days, or custom orders, are not returnable. All returned items must be prepaid and sent back to QuadMed. Returns must be received by QuadMed within 14 days of RMA issuance. Please have the RMA written clearly on the outside of the package or on the shipping label. Products received without an RMA # will not be eligible for credit and will be returned to sender.
All returns must be accompanied by an RMA. Please contact customer service at 904-880-2323 or email us at [email protected] to obtain an RMA #.
If the return is a result of a QuadMed error, we will take every measure to quickly rectify the situation at no cost to you. Notification of any errors must be received within 14 days of shipment/invoice date.
If the return is not the result of a QuadMed error, the customer will be responsible for shipping the item back in new condition and will be credited for the item returned, less the original shipping fee. If the order qualified for free shipping, the customer will credited for the item returned, less the original shipping expense incurred by QuadMed.
Orders Deemed Non-Returnable:
1. Products returned that are not in their original packaging, or original packaging is broken
2. Products that have been written on or engraved
3. Products that are special/customer orders
4. Products that exceed 60 days from invoice date.
5. Recertified equipment