Orders will be shipped via UPS Standard Ground unless other handling is requested or deemed more economical. Freight will be prepaid and added to the invoice. QuadMed will pay standard ground shipment costs on all orders over $150.00 for any shipment delivered in the U.S. except for Alaska and Hawaii.
Any orders under $150.00 will be charged a $14.95 handling fee for any shipment delivered in the U.S. except for Alaska and Hawaii. Orders going to Alaska or Hawaii actual shipping rates apply. For all resellers, freight will be prepaid and added to the invoice. Shipments will be made to business addresses only.
There is a $1000.00 minimum for orders placed for delivery outside of the United States. International orders must prepay via wire transfer. Receipt of wire transfer is required before any shipments are made on the order. If the products ordered require a Medical Authorization letter, it must be submitted in English.
Written authorization must be obtained prior to returning merchandise. All returns should be sent within 30 days in resalable condition. Returns are subject to a 20% restocking charge. Merchandise held longer than 90 days, or custom items, are not returnable. All returned items must be sent prepaid.
All returns must be accompanied by an RMA. If you need to return an item or items, please contact Customer Service at 800-933-7334 or email us at [email protected] to obtain an RMA.